al444's Privacy Policy

Types of Information Collected

We collect various types of information when you create and manage an account on the al444 platform. This information is used to improve your experience and to keep our services safe and effective.

1.1 Identity & Contact Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• Address (country and division)

1.2 Account & Transaction Information

• Username and password (stored in encrypted form)
• Deposit and withdrawal history
• Details of betting and gaming activity
• Records of bonuses and rewards received

1.3 Technical Information

• IP address and device type
• Browser type and version
• Operating system information
• Session duration and navigation data
• Preference and behavioural data collected through cookies

1.4 Identity Verification Documents (KYC)

For withdrawals above a certain amount or for account verification purposes, we may collect National ID (NID) or passport information. These documents are stored with the highest level of security and are used solely for identity verification.

Purpose of Data Collection

al444 uses your personal information only for legitimate and necessary purposes. The specific uses of your data are outlined below.

• Account Management: To register, verify, and maintain your account.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
• Customer Support: To resolve your questions and issues through 24/7 live chat and email.
• Security & Fraud Prevention: To detect and prevent unauthorised access to accounts and fraudulent activity.
• Regulatory Compliance: To meet applicable legal obligations and to report to authorities when required.
• Service Improvement: To improve the quality of our platform and the user experience.
• Personalised Experience: To provide game recommendations and promotional offers based on your preferences.
• Responsible Gaming: To identify patterns of excessive play and to provide support when needed.

Data Storage & Security

al444 uses industry-standard security technologies to ensure the protection of your personal information.

3.1 Encryption Technology

All data is transmitted and stored using SSL (Secure Sockets Layer) encryption. This technology ensures that any information exchanged between your browser and our servers is fully secure and unreadable by third parties.

3.2 Access Controls

Only authorised personnel can access your data, and they are bound by strict confidentiality obligations. Multi-Factor Authentication is always used across our systems.

3.3 Server & Database Security

Our servers are located in secure data centres where firewalls, intrusion detection systems, and regular security audits are in place. Database passwords and sensitive information are always stored in hashed and encrypted form.

3.4 Regular Security Testing

al444 regularly evaluates and tests its security measures. Any potential vulnerabilities are quickly identified and resolved, keeping the platform secure at all times.

Sharing Information with Third Parties

al444 may share information with third parties in limited circumstances and always subject to specific conditions.

4.1 Payment Service Providers

We share the necessary information with bKash, Nagad, Rocket, and our banking partners to complete your financial transactions. This information is used solely for processing transactions and is protected under their own privacy policies.

4.2 Legal Obligations

In cases involving court orders, government investigations, or legal obligations, we may be required to provide relevant information to the applicable authorities. In such cases, only the minimum amount of information required by law will be provided.

4.3 Technology Partners

Limited technical data may be shared with gaming software providers and technology partners for operational purposes. Each of them is bound to us by a confidentiality agreement.

4.4 Prohibition on Sale of Data

It should be clearly stated that al444 never sells or transfers your personal information to third parties — including advertisers, marketing agencies, or any other commercial entity — for any commercial purpose.

Cookies & Tracking Technologies

Cookies and similar technologies are used to improve the performance of the al444 platform and your experience.

5.1 Types of Cookies

• Essential Cookies: These are necessary for maintaining login status, storing security tokens, and managing sessions. Disabling these cookies will prevent the platform from functioning properly.
• Functional Cookies: Used to remember your language preferences, auto-login settings, and personalised configurations.
• Analytical Cookies: Anonymous statistics are collected to help us understand which features of our platform are used most.

5.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may impair certain important functions of the platform.

Payment Information Security

The al444 platform supports a minimum deposit of ৳100 and a minimum withdrawal of ৳1,000. Every financial transaction is handled with the highest level of security.

6.1 Mobile Banking Security

For transactions via bKash, Nagad, and Rocket, your mobile number and transaction details are transmitted through an encrypted connection. al444 never collects or stores your mobile banking PIN or OTP.

6.2 Bank Transfer

For bank transfers, your account number and banking details are stored solely to complete that transaction, and sensitive details are deleted from our system once the transaction is successful.

6.3 Fraud Prevention

Our system automatically detects unusual transaction patterns. In cases of suspicious activity, an account may be temporarily suspended and the user will be notified immediately.

User Rights

As a registered user of the al444 platform, you have the following rights regarding your personal information.

7.1 Right to Access Information

You may request details of the information we hold about you at any time. To do so, please contact our support team.

7.2 Right to Correct Information

If there are any errors or inaccuracies in your personal information, you may request a correction. We are obliged to make the necessary corrections within a reasonable time.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, this request may not be fully fulfilled in cases involving legal obligations or ongoing disputes.

7.4 Right to Restrict Processing

You have the right to object to the processing of your data and to request that its use be limited for specific purposes.

7.5 Right to File a Complaint

If you believe that your data privacy has been violated, you may file a complaint directly with our support team. We take every complaint seriously and aim to respond promptly.

Children's Privacy

The al444 platform is strictly operated for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

Age is confirmed by verifying the date of birth provided at registration. If a person creates an account by providing a false age and this is subsequently proven, that account will be closed immediately and all associated information will be permanently deleted.

If a parent or guardian learns that their underage child has registered on al444, please notify our support team immediately — we will take prompt action.

Data Retention Period

al444 retains your personal information only for as long as necessary.

• Active Accounts: All necessary information is retained for as long as the account remains active.
• Closed or Inactive Accounts: Even after an account is closed, transaction records may be retained for a specified period due to legal obligations.
• KYC Documents: Identity verification documents are retained for the legally required period.
• Dispute-Related Information: Relevant information is retained during any ongoing dispute or legal proceedings.

After the required retention period ends, your information is permanently deleted in a secure manner or fully anonymised, so that you can no longer be identified in any way.

Policy Changes & Contact

10.1 Policy Changes

al444 reserves the right to modify or update this privacy policy as needed. For any significant changes, we will post a notice on the platform and the date of the update will be mentioned at the top of the policy. Your continued use of the platform after any changes will be considered as your acceptance of the revised policy.

10.2 Contact

If you have any questions or concerns about this privacy policy, you can reach us in the following ways:

• Live Chat: Instant support in Bengali and English is available 24/7.
• Email: [email protected]

We carefully review every inquiry you send and try to provide a resolution as quickly as possible.

10.3 Applicable Law

This privacy policy is formulated and operated in accordance with applicable laws and regulations. Our decision on any matter relating to the interpretation or application of this policy shall be considered final, but always within the limits of applicable law.